Different policies apply depending on the product category. See details below:
Facilitation kits may be returned in perfect condition, in their original unopened packaging. The sender is responsible for return postage. Returns must be received within 10 days of the invoice date. Click here for our mailing address.
Certification courses are fully refundable, as long as the participant has not logged into the Learning Management System and it is outside of the 14 day window of the session start date.
Certification courses are transferable as long as the original participant has not logged into the Learning Management System and begun their pre-work (Only applies to certifications hosted by Assessment for Success).
All EPIC credit purchases are final. EPIC credits have no expiration date and may be used at any time and for any Everything DiSC® or Five Behaviors® reports.
Promotional items are all final sales.
All orders are fulfilled within 24 hours. If you place an order outside of business hours, you will receive your order on next business day.
If you do not receive your order within 24 hours, check your spam filter.
Everything DiSC® and Five Behaviors® profiles and reports are sent from AFS@wiley-epic.com. If you don’t see it, you might have entered your email incorrectly. If you cannot locate the email, please reach out to firstname.lastname@example.org or give us a call at 800-762-LEAD.
Please note that if you placed your order outside of business hours, you will receive it on the next business day.
Yes, you can purchase certain assessments in bulk using our convenient EPIC calculator or by ordering EPIC credits. Add the QTY needed, and the calculator will provide you with the discounted rate.
If you already have your own EPIC sub-account, you may also purchase EPIC credits at a volume discount. Learn more about EPIC credits here.
The Five Behaviors® model is a team-focused solution to help foster effective collaboration in the workplace and contribute to a cohesive and harmonious work environment. The model is centered on cultivating trust, constructive conflict, commitment to ideas, accountability, and, ultimately, results. It is made up of both personal development and team development tools that provide precise and personalized results to deepen the participants’ understanding of themselves and others.
Through the following products, you can bring positive and lasting transformation to your team in a highly engaging way.
Shop all The Five Behaviors® products here.
The Everything DiSC® learning experience deepens self-awareness, inspires appreciation of others, and fosters effective collaboration in the workplace, all of which contribute to more productive and effective relationships at work.
On an individual level, it can be used to gain insight into preferences and tendencies, learn more about relating to others, and receive actionable strategies to improve performance. On an organizational level, it can be used to unlock peak potential, increase engagement, inspire collaboration, and ignite cultural transformation.
The DiSC® model includes a variety of products tailored to specific needs so you can find the right solution for you.
Shop all Everything DiSC® products here.
EPIC (Electronic Profile Information Center) is the online platform that Wiley uses to administer and oversee all materials from Everything DiSC® and Five Behaviors® — including reports, tools, resources, etc. EPIC credits are Wiley’s currency and they’re used exclusively to buy profiles, facilitator reports, and other materials from Everything DISC® and Five Behaviors®. You can learn more about EPIC and EPIC credits here.
No, you do not have to be certified, but we highly recommend it if you’re using Everything DISC® and Five Behaviors® in your business or coaching regularly.
A certification will give you the tools and confidence to deliver the different programs. We offer several certifications, both in-person and virtual. You can view them all here.
We take your privacy seriously and are committed to protecting any information provided. We do not sell, trade, or rent your personal information to any outside person or vendor.