|
THE PROBLEM |
THE SOLUTION |
THE METHOD |
|
Determining
if a candidate or incumbent has the behaviors and mindset to be part of
the management, sales, or customer service team |
Pre-employment
and development tools: Behavior
- MFS Sales
- MFS Executive
- MFS Employee-manager™
- MFS Customer service
Attitudes
MFS Team Building
Work environment
Ideal work environment
|
Managing
For Success®
Internet & PC Versions |
|
Determining
performance issues and development plans |
Multi-rater
System for performance feedback.
Individual is rated for key skills by
peers, supervisor, self, and customers. |
Discovery
360 Feedback™ |
|
Finding
out if the candidate will give me problems in the area of supervision,
substance abuse, and integrity |
Measure
the following for pre-employment:
- Integrity
- Supervisory attitude
- Workplace drug use attitudes
- Workplace theft attitudes
- Workplace safety attitudes
- Attitudes toward customer service
|
Orion™
Opinion Survey
Customer Contact Version
Non-customer contact Version
(Both available in
Spanish) |
|
Learning
if the candidate will fit into the organization |
Behavior
analysis
- Interpersonal skills
- Personality traits
- Motivations
Abilities testing
- Problem solving
- Vocabulary
- Arithmetic
- Grammar, spelling
- Speed and accuracy with small details
|
Behavior
Forecaster™ (Internet Accessible)
Abilities Forecaster™
(Also available as a combined test)
|
|
Ensuring
that my people are well trained |
Building
competencies
Behavioral selling skills™
Your attitude is showing™
Building high performing teams
Dynamic customer satisfaction
|
Training
|
